'Tis Better to Reign in Hell
"First, I want to say that the food was excellent," he said, slurring a bit. That's a good thing for a restaurant manager to hear. The fact that it was preceded by a "first" is bothering me a bit, though. I keep listening. "But at our table we've got three corporate attorneys, two brokers and a vice president for a fortune five hundred and I've got to say that the service was piss poor."
Now, this bothers me. I manage a restaurant* so it behooves me to make people happy. Poor service makes customers unhappy. What the professions of six of the eleven people at the table matter, I don't know, but displeased customers are displeased customers.
The complainer, who I should reiterate was a bit tipsy went on for a bit, alternated between compliments on the decor, and the food and laments on the service. Most of his complaints seemed to revolve around my server not being impressed enough by this customer's station in life. He used the worlds "Two million dollars in annual income," at least four times in five minutes.
I comped him a beer, carefully apologized without ever using the word "sorry" and then let him stagger off to contemplate his wealth. Again, leaving a customer unhappy is a bad business move but what on earth makes this man think that bragging about his party's income is going lend more urgency to his complaint?
I understand mentioning the possibility that, if pleased, he might spend a good sum of money here; that makes sense, But, to allude to your financial standing as often as you blink makes me think that you might not be the caliber of person that I want in my restaurant.
*I wrote this several years ago whilst in the midst of my old career.